International Services & Solutions

Computacenter’s client base consists largely of major multi-national organisations with multiple service lines. To provide effective account and service management, Computacenter operates a model which supports global control whilst implementing specific local management. This ensures that the benefits of adopting a global approach are realised without compromising the quality and granularity of each individual local service line.

The hallmarks of Computacenter’s approach are:

Focus on infrastructure services
Operate with, rather than around IT Departments
Vendor Independence
European Sales Focus, Global Service Capability
Flexibility and Practicality
Commitment to long-term customer relationships

Core Principles:

Computacenter owns the services and takes full responsibility
Best of Breed Partners offer flexibility, speed, cost reduction
Partner coverage established over 15 years in 100+ countries

Whenever partners are used, it is for their local logistics and personnel resources. Services are in all cases managed by staff employed directly by Computacenter, and it is Computacenter who will commit to and be measured by our customer in terms of service levels.

This approach is summarised in the image below – please note that the regional divisions will vary by client or service geography:

Global Service Management